TODAY MEDIA's Cancellation & Refund Policy explains when customers can request cancellation or a refund and how refund amounts are determined based on the nature and status of the service.

2. Can I cancel my order after making payment?

You may submit a cancellation request after payment. However, approval depends on whether work has started, the type of service purchased, and any third-party or other costs already incurred by TODAY MEDIA.

3. Can I get a full refund if I cancel immediately?

A full refund is not guaranteed. If work has not commenced, TODAY MEDIA may consider a refund after deducting applicable payment-processing, administrative or other non-refundable costs.

4. Can I cancel after TODAY MEDIA has started the work?

Cancellation may still be requested, but a full refund will generally not be available once work has commenced. The value of completed work and expenses already incurred may be deducted.

5. Are website development payments refundable?

Website development is generally customized for each customer. Once design, development, coding, content preparation, domain registration, hosting setup or other work has started, refund eligibility will depend on the stage of completion and expenses incurred.

6. Are domain and hosting charges refundable?

Domain registration, hosting, SSL and similar third-party services may become non-refundable after registration, activation or purchase, subject to the applicable provider's terms.

7. Can I get a refund for a digital marketing package?

A refund is not automatically available after digital marketing work has started. TODAY MEDIA may consider the request based on work completed, campaign activity, advertising expenditure and other costs incurred.

8. Are Google Ads or Meta Ads expenses refundable?

Advertising expenditure paid to third-party advertising platforms is subject to the applicable platform's policies. Amounts already spent or charged by the advertising platform may not be refundable by TODAY MEDIA.

9. Can I cancel a magazine or business directory advertisement?

Cancellation may be considered before production or publication begins. Once advertisement design, layout, printing, publication or campaign execution has started, a full refund may not be available.

10. What happens if my advertisement has already been designed?

If the advertisement has already entered the design or production stage, TODAY MEDIA may deduct the applicable design, production and other costs before determining any eligible refund.

11. What if I change my mind after purchasing a service?

A change of mind does not automatically create a right to a refund, particularly where customized work has already started or expenses have already been incurred.

12. What if I do not provide the required information or documents?

Delays caused by the customer, including failure to provide content, images, documents, approvals, credentials or other information, do not automatically qualify the customer for cancellation or refund.

13. What if I am unhappy with the service?

Customers should contact TODAY MEDIA and clearly explain the issue. Where appropriate, TODAY MEDIA may provide corrections, revisions, rework, replacement services, partial refunds or another suitable resolution.

14. Does TODAY MEDIA guarantee leads or sales?

No. Marketing, SEO, advertising and lead-generation services cannot guarantee a specific number of leads, sales, revenue, rankings or conversions because results depend on numerous external factors.

15. Can I request a refund because I did not receive enough leads?

Not automatically. The performance of marketing services depends on factors such as market demand, competition, budget, pricing, customer response, advertising platforms and other external conditions.

16. How do I request a cancellation or refund?

Submit your request to TODAY MEDIA with:

* Customer/company name

* Order or invoice number

* Service purchased

* Payment date

* Reason for cancellation/refund

* Registered contact details

* Relevant supporting documents, if applicable

17. How long does a refund take?

Once a refund has been approved, TODAY MEDIA will initiate the refund within a reasonable processing period. The actual time taken to receive the funds may depend on the bank, payment gateway, UPI provider, card issuer or other payment service.

18. Will payment gateway charges be refunded?

Payment gateway and transaction charges may be deducted where they are non-refundable or have already been incurred, subject to applicable law and the relevant payment provider's terms.

19. Can I request a refund directly from my bank or payment provider?

Customers are encouraged to contact TODAY MEDIA first to resolve cancellation and refund concerns. Unresolved disputes may be handled through the applicable payment provider or lawful grievance mechanism.

20. What happens if I initiate a chargeback?

TODAY MEDIA may provide relevant invoices, payment records, customer approvals, communications, delivery records and service documentation to the payment provider or financial institution for review.

21. Are promotional packages refundable?

Promotional, discounted and bundled packages may have specific terms. Cancellation of one component does not automatically mean that the entire package is refundable.

22. What if TODAY MEDIA has not provided the service I paid for?

If a paid service has not been provided, the customer may contact TODAY MEDIA for review. Depending on the circumstances and applicable law, TODAY MEDIA may provide the service, correction, replacement, refund or another appropriate remedy.

23. Can TODAY MEDIA deduct the cost of work already completed?

Yes. Where a refund is otherwise eligible, TODAY MEDIA may calculate the refundable amount after considering work completed and non-refundable costs already incurred, subject to applicable law.

24. Are WhatsApp API and software services refundable?

Once software, API services, subscriptions, licenses or related digital services have been activated or delivered, they may generally be non-refundable, subject to the provider's terms and applicable law.

25. What happens if a third-party service stops working?

TODAY MEDIA may assist in resolving the issue where the service is within its scope. However, TODAY MEDIA may not be responsible for outages, restrictions, policy changes or failures caused by independent third-party platforms.

26. Does accepting a quotation mean I accept the refund policy?

Where the quotation, invoice, agreement or order terms expressly incorporate the Cancellation & Refund Policy, acceptance or purchase may constitute acceptance of those terms, subject to applicable law.

27. Can TODAY MEDIA change its Cancellation & Refund Policy?

Yes. TODAY MEDIA may update the policy from time to time. The terms applicable to a particular transaction will generally be determined according to the policy and contractual terms applicable when the purchase was made, subject to applicable law.

28. Does this FAQ override the main Cancellation & Refund Policy?

No. This FAQ is provided for convenience and general understanding. In case of any conflict, the applicable service agreement, quotation, invoice and official Cancellation & Refund Policy shall govern, subject to applicable law.

29. Are statutory consumer rights affected by this policy?

No. Nothing in TODAY MEDIA's Cancellation & Refund Policy is intended to remove or restrict any consumer right or legal remedy that cannot lawfully be excluded.

30. How can I contact TODAY MEDIA regarding a refund?

Customers should use the official contact details published by TODAY MEDIA on its website, invoice, quotation or service agreement and mention **“Cancellation / Refund Request”** in the subject or message.